APPOINTMENTS
At Changing Looks Salon,we are committed to providing a professionalAt Changing Looks Salon, we strive to provide a welcoming, professional, and relaxing environment and elevated salon experience for every guest. Please review our booking and policy guidelines prior to scheduling your appointments.
Changing Looks Salon Policies & Guidelines
1. Parking
Parking is available on-site. Please use designated spots and be mindful of other businesses.
2. Children & Minors Policy
Children and minors 15 years old and under must be accompanied by a parent or legal guardian. Parents or guardians are required to:
Attend the appointment with their child.
Explain what services they want.
Approve and agree to the stylist’s plan before services begin.
This ensures the child’s safety, helps the stylist make the right decisions, and maintains a professional environment. Unaccompanied minors will not be serviced.
3. No Extra Guests
Only clients with scheduled appointments are allowed in the salon. Exceptions include parents accompanying minors or individuals requiring assistance.
4. Payments & Service Concerns
Each stylist at Changing Looks operates independently. All service payments, questions, and concerns should be handled directly with your stylist.
5. Appointment, Prepayment & Cancellation Policy
PREPAYMENT IS REQUIRED
You will be required to pay for your appointment at the time of booking. Your card will be charged the full amount stated on each appointment-no matter the service.
When you click “BOOK APPOINTMENT” please note your card will be charged. This is to ensure all time sessions are confirmed and all guests will come at the time they book for.
Prepayment is required to secure all appointments. Payments are made directly to your stylist.
Cancellations require at least 24 hours’ notice to avoid a cancellation fee.
No-call/no-shows will result in a full-service charge and may require prepayment for future bookings.
Standing Appointments
Clients with recurring/standing appointments will receive their appointment reminder and invoice approximately two days prior to their scheduled appointment, as usual.
Please be attentive to your texts, emails, reminders, and invoices.
Your invoice must be paid and your appointment confirmed by the payment deadline provided. Appointments that remain unpaid and unconfirmed may be canceled and released.
Appointments Booked by the Salon or Your Stylist
When a member of our team schedules an appointment on your behalf, you will receive an invoice for your scheduled service.
Depending on the service, you may have the option to pay the invoice in full or submit the required deposit, with the remaining balance due according to the deadline provided.
Please make sure all required payments are completed on time. Appointments with unpaid balances after the required deadline may be canceled and released.
Online Self-Booking & Prepaid Appointments
For clients who visit our website, select their own service, schedule their own appointment, and pay for the service in full online, please remember:
Prices listed through our online booking system are starting/minimum prices unless otherwise confirmed by your stylist.
Your final service total may increase based on factors such as the services actually performed, hair length or density, additional product or time required, extensions, specialty techniques, add-on services, or your individual stylist's pricing.
Paying the amount shown online does not necessarily guarantee that it will be your final service total.
The exception is when you have already consulted with your stylist and your stylist has specifically directed you to select a particular service online and confirmed that the listed amount will be your total price.
If you are unsure which service to select or what your final cost may be, we encourage you to consult with your stylist before booking and paying online.
We want our pricing to be as clear as possible so there are no surprises at the end of your appointment.
Thank you for your attention, cooperation, and understanding as we continue improving our booking and payment systems.
Our Cancellation Policy
48‑Hour Cancellation Window
• You have 48 hours from the time you book your appointment to cancel for a full refund to your original payment method.
• Cancellations made after this 48‑hour booking window are not eligible for a cash refund, but will receive an electronic gift card in the full amount paid towards any future service.Health & Safety Rescheduling
You may always reschedule without penalty if, within 14 days of your appointment, you:PLEASE READ:
RESCHEDULING/ CANCELLATIONS
We ask that you reschedule your appointment if:
1. You have a cough or fever within 14 days prior to your appointment
2. You have been in contact with ANYONE with those symptoms
3. You live with anyone who has been tested POSITIVE for COVID-19 & has not recovered.
4. If you have traveled outside of Connecticut in the past 14 days of your appointment date.
If you do not cancel or reschedule your appointment within 48hrs of your scheduled date/time, you will be charged a fee & you will not be able to make another appointment until that fee is paid.
*WE RESERVE THE RIGHT TO REFUSE SERVICE IF WE FEEL YOU ARE SICK OR A RISK TO ALL PARTIES IN THE SALON.
6. Product Returns & Exchanges
Products may be exchanged if used only once and are at least 90% full. Unopened products may be returned or exchanged within 14 days of purchase. No refunds on opened items.
7. Pets in the Salon
Our salon mascot, Max, occasionally visits, but client pets are not allowed unless pre-approved by management. If permitted, pets must remain leashed and with their owner at all times.
We appreciate your cooperation in keeping Changing Looks Salon a positive and professional space. For questions, contact us directly at 860-344-1952