APPOINTMENTS
At Changing Looks Salon,we are committed to providing a professionalAt Changing Looks Salon, we strive to provide a welcoming, professional, and relaxing environment and elevated salon experience for every guest. Please review our booking and policy guidelines prior to scheduling your appointments.
Changing Looks Salon Policies & Guidelines
APPOINTMENTS & SALON POLICIES
At Changing Looks Salon, we are committed to providing every guest with a welcoming, professional, and elevated salon experience. Please review the following policies before scheduling your appointment.
BOOKING & PREPAYMENT
Prepayment is required for online self-booking.
When you select a service and book directly through an online booking site, your card will be charged the amount shown at checkout to secure your appointment.
Please note: Online prices are starting/minimum prices unless your stylist has confirmed otherwise.
Your final price may increase based on:
Hair length, density, or condition
Additional time or product required
Extensions or specialty techniques
Additional or upgraded services
Your individual stylist's pricing
If you are unsure which service to book or what your final price will be, please consult with your stylist before booking and paying online.
Appointments Booked by Your Stylist or the Salon
If your stylist or the salon schedules your appointment for you, you may receive an invoice for a deposit or full payment.
Any required payment must be completed by the deadline provided. Unpaid or unconfirmed appointments may be canceled and released.
Standing/Recurring Appointments
Clients with standing appointments will generally receive an appointment reminder and invoice approximately two days before the scheduled appointment.
Please monitor your texts and emails. Your invoice must be paid and your appointment confirmed by the deadline provided or the appointment may be released.
CANCELLATIONS & RESCHEDULING
48-Hour Booking Cancellation Window
You have 48 hours from the time your appointment is booked to cancel and receive a refund to your original payment method.
After this initial 48-hour booking window, prepaid amounts are non-refundable. When applicable, the amount paid may be issued as an electronic credit/gift card toward a future service.
Appointment Changes
Please provide at least 24 hours' notice when requesting to cancel or reschedule an appointment.
Late cancellations and no-call/no-shows may result in forfeiture of payments made and/or additional booking requirements before another appointment can be scheduled.
If you are sick, experiencing contagious symptoms, or believe you may expose others to illness, please contact your stylist as soon as possible to discuss rescheduling.
Changing Looks Salon and its professionals reserve the right to refuse or postpone service when necessary to protect the health and safety of our guests and team.
INDEPENDENT STYLISTS
Changing Looks Salon is home to independent beauty professionals. Individual stylists may maintain their own booking systems, pricing, payment methods, and service policies.
Questions regarding a specific appointment, service, payment, refund, or service concern should be addressed directly with the stylist providing your service.
CHILDREN & MINORS
Clients 15 years old and younger must be accompanied by a parent or legal guardian.
The parent/guardian must be present to discuss the requested service and approve the service plan before work begins.
Unaccompanied minors will not be serviced.
NO EXTRA GUESTS
To maintain a comfortable and professional environment, please arrive without additional guests unless they are:
A parent/guardian accompanying a minor, or
A necessary caregiver or support person.
PARKING
On-site parking is available. Please use designated parking spaces and be considerate of neighboring businesses.
PRODUCT RETURNS & EXCHANGES
Unopened retail products may be returned or exchanged within 14 days of purchase.
Opened products may be considered for exchange if they have been used only once and are at least 90% full. Opened products are not eligible for cash refunds.
PETS
Client pets are not permitted in the salon unless approved in advance by management or otherwise required by law.
Our salon mascot, Max, may occasionally be present.
Thank you for choosing Changing Looks Salon.
By scheduling an appointment, you acknowledge that you have reviewed and agree to the applicable salon and stylist policies.
For general salon questions, please contact us at 860-344-1952.
Changing Looks Salon | Embrace the Change